What happens after my claim is filed?

After a claim is filed, it will be:

  • Transferred to the office for handling
  • A claims investigator/adjuster will investigate your claim
  • Your claim will be denied or the City will accept liability
  • If the City accepts liability, the assigned adjuster/investigator will offer compensation to settle the claim
  • To settle the claim, the claimant must execute a Release Agreement
  • The City issues settlement checks after receipt of the Release Agreement

Show All Answers

1. What is a claim?
2. What are the time-frames for filing a claim?
3. Who is the City’s insurance company?
4. Do I need an attorney to file a claim?
5. Can city personnel fill out the form for me?
6. What do I do if the form does not have enough room for all of my information?
7. Do I need to submit documents? Pictures? Reports? Diagrams?
8. Will I be notified if information is missing from the form?
9. Does every page on the form need to be signed?
10. What if I received an error message submitting my claim online?
11. I am able to submit my claim, but unable to attach images, pictures, doctors notes, etc. What should I do?
12. Should I receive a claim number after a claim has been submitted?
13. What happens after my claim is filed?
14. How can I check the status of my claim?
15. When are claims paid?
16. Why was my claim denied?